Anti COVID-19 procedure

Common areas, Reception & Hotel entrance and exit

• In order to encourage the differentiation of the routes within our structure, the entrance and exit areas have been separated.
• Spacer barriers were applied on receipt.
• Disinfectant dispensers for hand hygiene are available in all common areas.
• Reports have been posted in the common areas relating to the precautions to be maintained (use of mask, hand sanitization, spacing).
• All common areas and the lift will be sanitized several times a day in order to guarantee maximum safety.

Terrace, Bar & Restaurant

• The tables are arranged so as to maintain the safety distance between the individual people.
• During breakfast, lunch and dinner all fresh and not individually packed products will be served at the table.
• To facilitate the rotation of customers, the opening hours of the breakfast room have been extended.
• The menu and the wine list will be provided on plasticized supports which will be disinfected continuously.

Rooms

• All rooms will be sanitized using products identified by the COVID-19 protocol and with ozone treatment prior guest arrival.
• At the request of the Guest, the hotel will provide the option that no staff person will access the room for the entire period of the stay.
• All linen will be sanitized, disinfected and delivered by our trusted supplier individually sealed. The supplier sanitization certificate is available on our website.
• In the fulfillment of regional and national measures, the rooms will be free of minibars and landlines. The TV remote control will be disinfected each time the cleaning staff works.

Wellness Center

• Access to our 700 m2 Wellness Center will only be allowed by reservation and for a maximum of 15 people at the same time. A badge access system will ensure that the permitted number is not exceeded.
• The Relax area can accommodate a maximum of 4 people simultaneously.
• The gym can accommodate a maximum of 2 people simultaneously. The Sauna, Turkish baths, Showers and Kneipp areas will host a maximum number of guests simultaneously indicated on the respective access doors.
• To ensure maximum safety in the use of the hot tub, we have implemented a continuous monitoring and dosing system (24 hours a day) of the pH and disinfectant levels present in the water. This system guarantees complete and continuous sanitization.
• All common areas will be sanitized every afternoon before opening, using sanitization products identified by the COVID-19 protocol.

Mini-Club

• Our Mini-Club will remain closed until new regional regulations.

Refuge transfers with the legendary Pinzgauer

• The transfers can take place for a maximum of 8 people only if everybody is part of the same family.
• The transfers of mixed family groups will take place only for a maximum of 5 people and only with open canopies.

Document continuously updated – Last updated 26/05/2020.